During these times, we are fulfilling orders from our US and International Warehouses. Depending on how far your shipping location is from the warehouses it can range from 1 to 4 business days. Because of COVID-19 your delivery timeframe may be 1-4 business weeks. This will not affect all locations and your order may arrive earlier. We add extra time on your delivery timeframe as a buffer. You will be able to track your order through the tracking code provided to you in your email inbox.

We send out your confirmation email within 1 to 5 minutes of the order placement. If you did not receive it, do not worry, our team has the ability to recover your order at anytime! Check your spam folder or promotions folder. Contact our support team at support@bombutco.com for further assistance.

We are proud to be 100% ethically made! We only create products we would use personally so we strive to perform the best practices in the industry. For more information, email our support team at support@bombooty.ca

We are still shipping. We will notify you of any delays.

All orders can be track securely on our website or on USPS' website. We send you the tracking number in your shipping confirmation email. You can create an account to easily track your order too.

As of November 2, and with COVID-19 delays. Deliveries are expected within 1 to 3 business weeks to the United States but can be as long as 4 weeks depending on your location.

We ship from our warehouses in the US and in China. For international orders we fulfill them using our Chinese warehouse. For orders within the United States, we fulfill them using our American warehouse.

We apologize your product wasn't working as expected. Moving forward, we require video and image proof. Once verified by our team, you have two options. We can provide you a full refund or a replacement free of cost.

As of November 2, and with COVID-19 delays. Deliveries are expected within 1 to 3 business days but can be as long as 9 days Sorry things didn't work out! In order to initiate, reach out to our customer service team. Depending on the condition and reason for the refund, we reserve the right to refuse your request.

You must contact us before returning your item, as the return address may be different from the address your order was originally shipped from. Also, the Refund Authorization facilitates tracking of your returned product and expedites your refund. Please note that refunds for products returned without contacting us cannot be guaranteed.

Track your return using the information provided by your carrier to ensure it has been delivered to us. We will send you a return confirmation email once we have received your package and refund has been processed, you can also view the status of your return or exchange in your online order history.

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned products were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.

Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider depending on your location.

Please contact us at support@bombooty.ca